Your Vacation Questions Answered

We have gathered the most frequently asked questions we receive so we can provide you with easily accessible information.

Our waterpark hours vary slightly from season to season. You can always find our current waterpark hours here. Our outdoor waterpark is only open from Memorial Day to Labor Day.

Yes, there are life jackets available for use. They are available on a first come, first serve basis for anyone that needs them. However, feel free to bring your own life jackets or arm floaties.

If you are staying in our hotel and condo rooms, you can access the indoor waterpark without going outside. We have an underground tunnel that connects the waterpark to our hotel and condo rooms. If you are staying in our Villas, there is a free shuttle that can take you to and from the waterpark at your request.

Of course! Check-in begins at 4 p.m. but you can come early and use the waterpark before check-in. You are also welcome to use the waterpark until close after you check out as long as you keep your wristband.

We are happy to provide a room rate estimate. You can use our online reservation system or you can call 866-206-9795 and speak with one of our vacation planners who will be happy to assist you.

You can use your gift cards anywhere on the property.

You can purchase Chula Vista Resort Gift Cards here.

When you leave something at Chula Vista Resort you can report it to our security department and they will be on the lookout for your item. This form is one of the quickest ways to let us know you are missing something.

In addition to these questions, we also receive questions about general resort information. For answers to those questions, click here.

We hope we have answered any lingering questions you may have. If not, feel free to contact us via email at [email protected] or by phone at 866-206-9795. We’d love to hear from you and we can’t wait for your stay at Chula Vista Resort!