Chula Vista FAQs - Spa in Wisconsin Dells WI
Thank you for choosing Chula Vista Resort. The following is a listing of general information regarding Chula Vista. If you have any further questions, please call us at 800-388-4782 or 608-254-8366.
DEPOSIT REQUIREMENTS: Reservations are held with your advance deposit of one night’s lodging charges plus tax per room reserved. If the deposit due has not been received by the deposit due date, the reservation will automatically be canceled. If a modification to your reservation occurs, the required deposit may change. By placing a deposit, you here by agree to the terms of our cancellation policy.
Reservations made inside the cancellation period require advance payment of the first nights room and tax and are non refundable.
CANCELLATION POLICY:Notification of cancellation must be received by 11am 3 days prior to your arrival date to receive a refund of your deposit. All reservations will be assessed a $25 cancellation fee per reservation. A cancellation number is necessary for a payment refund. Changes in arrival and departure dates require 3 days advance notice prior to your arrival date.
CANCELLATION POLICY FOR SPORTS RESERVATIONS: A sports reservation may NOT be changed within 14 days of the arrival date. The only exception to this is if additional nights or people are added to the reservation. If the reservation is cancelled inside the 14 days cancellation period, guest will forfeit their full deposit. In circumstances when cancellations are made inside the cancellation period the deposit may be transferred to a new arrival date within one year but payments become non-refundable. Deposits on cancellations made inside the cancellation period are non-transferable to another guest or current reservation.
Any sports reservation that is changed within 30 days of their arrival will incur a $25.00 per night change fee. (EX: If room is reserved for 3 nights and changed to 2 nights, guest will incur a $25 fee charge. If a reservation is changed from 3 nights to 1 night, guest will incur a $50 fee charge.)
DEBIT CARD USERS: Please be aware that if you have given us your debit card for a deposit or payment, the charges will be processed immediately that day. If you decide to change your method of payment at anytime, Chula Vista Resort will process a refund to your card that day, but funds may not be released to your account for up to 5-7 business days. Chula Vista Resort is not responsible for the loss of use of these funds or any possible overdraft charges.
REMITTING PAYMENT: All personal checks must be received 3 weeks prior to your arrival. NO personal checks are accepted upon arrival at the resort. For advanced check payments, please write your reservation number and arrival date on the face of the check. All checks must have a pre-printed name, address and account number for acceptance. No post-dated or two party checks will be accepted. All payments should be mailed to CHULA VISTA RESORT, PO BOX 30, WISCONSIN DELLS, WI 53965. Please do not send cash!
Purchase orders will be accepted if received 10 days prior to arrival. Accounts are due 15 days after departure. Cancellations received 3 days or less, prior to the arrival date, are billed for the first night’s lodging plus tax.
RATE REVISIONS: Deposits or prepayments only guarantee room availability. The rate, tax and additional charges quoted are subject to change without notice.
POOL RULES: Infants & toddlers still in diapers and children not yet potty trained MUST wear swim diapers whenever using the pools. An adult must accompany children under the age of 13. For your convenience we recommend that guests bring their own pool towels.
Note: State code 8.21 does not allow food or beverage from your room to be carried into any of our indoor or outdoor pool areas.
PLEASE NOTE: For reservation information and modifications PRIOR TO ARRIVAL, please call 800-388-4782 press “1″ for reservations.
To contact guests at the resort AFTER CHECK-IN call 1-608-254-8366 press “0″ for operator. Our fax number is 1-608-254-7653.
DIRECTIONS TO CHULA VISTA RESORT:
Access from Interstate I90 – 94: Take exit 87 off the Interstate. Go to the 7th set of stoplights all the way through the downtown. Turn left onto Hwy. 13 N. and continue for approximately 3 miles. Turn left on Chula Vista parkway which will lead you right to Chula Vista Resort.
Access from the East: From the east, go to the intersections of Hwy’s 16,23, and 13. Go north on 13 for 3 miles. Turn left the Chula Vista Parkway entrance.
Address: Chula Vista Resort, Hwy 13 North, Wisconsin Dells, WI 53965
RESORT INFORMATION:
*Check in time is anytime after 4pm. Check out is prior to 10:30am.
*Sorry NO pets allowed.
*Settlements of accounts are due upon check in. Settlement of accounts for incidental charges incurred throughout your stay are due upon check-out.
*NO personal checks are accepted upon check in.
*Credit Card will be required at check in.
