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Chula Vista Resort FAQ

Thank you for choosing Chula Vista Resort. The following is a listing of general information regarding Chula Vista. If you have any further questions, please call us at 800-388-4782 or 608-254-8366.

DIRECTIONS TO CHULA VISTA RESORT

Find directions here.

RESORT INFORMATION

  • Check in time is anytime after 4pm. - Check out time is prior to 10:30am.
  • Sorry no pets allowed. We do allow licensed/certified service animals.
  • Settlements of accounts are due upon check in. Settlement of accounts for incidental charges incurred throughout your stay are due upon check-out.
  • No personal checks are accepted upon check in.
  • Credit Card will be required at check in

DEPOSIT REQUIREMENTS

Reservations are held with your advance deposit of one night’s lodging charges plus tax per room reserved. If the deposit due has not been received by the deposit due date, the reservation will automatically be canceled. If a modification to your reservation occurs, the required deposit may change. By placing a deposit, you here by agree to the terms of our cancellation policy. Reservations made inside the cancellation period require advance payment of the first nights room and tax and are non refundable.

CANCELLATION POLICY

Notification of cancellation must be received by 11a.m. 3 days prior to your arrival date to receive a refund of your deposit. All reservations will be assessed a $25 cancellation fee per reservation. A cancellation number is necessary for a payment refund. Changes in arrival and departure dates require 3 days advance notice prior to your arrival date.

CANCELLATION POLICY FOR SPORTS RESERVATIONS

A sports reservation may NOT be changed within 14 days of the arrival date. The only exception to this is if additional nights or people are added to the reservation. If the reservation is cancelled inside the 14 days cancellation period, guest will forfeit their full deposit. Deposits on cancellations made inside the cancellation period are non-transferable to another guest or current reservation. Any sports reservation that is changed within 30 days of their arrival will incur a $25.00 per night change fee. (EX: If room is reserved for 3 nights and changed to 2 nights, guest will incur a $25 fee charge. If a reservation is changed from 3 nights to 1 night, guest will incur a $50 fee charge.)

DEBIT CARD USERS:

Please be aware that if you have given us your debit card for a deposit or payment, the charges will be processed immediately that day. If you decide to change your method of payment at anytime, Chula Vista Resort will process a refund to your card that day, but funds may not be released to your account for up to 5-7 business days. Chula Vista Resort is not responsible for the loss of use of these funds or any possible overdraft charges.

REMITTING PAYMENT

All personal checks must be received 3 weeks prior to your arrival. NO personal checks are accepted upon arrival at the resort. For advanced check payments, please write your reservation number and arrival date on the face of the check. All checks must have a pre-printed name, address and account number for acceptance. No post-dated or two party checks will be accepted. All payments should be mailed to CHULA VISTA RESORT, PO BOX 30, WISCONSIN DELLS, WI 53965. Please do not send cash! Purchase orders will be accepted if received 10 days prior to arrival. Accounts are due 15 days after departure. Cancellations received 3 days or less, prior to the arrival date, are billed for the first night’s lodging plus tax.

RATE REVISIONS

Deposits or prepayments only guarantee room availability. The rate, tax and additional charges quoted are subject to change without notice.

POOL RULES

Infants & toddlers still in diapers and children not yet potty trained MUST wear swim diapers whenever using the pools. An adult must accompany children under the age of 13. For your convenience we recommend that guests bring their own pool towels. Note: State code 8.21 does not allow food or beverage from your room to be carried into any of our indoor or outdoor pool areas.

CONTACTING THE RESORT

For reservation information and modifications PRIOR TO ARRIVAL, please call 800-388-4782 press “1″ for reservations. To contact guests at the resort AFTER CHECK-IN call 1-608-254-8366 press “0″ for operator. Our fax number is 1-608-254-7653.

WHAT IF THE PERSON MAKING THE RESERVATION IS NOT SAYING (CC AUTHORIZATION)

We will email you a form for a cc authorization that needs to be filled out and sent back with a front & back copy of your credit card and front of your driver’s license

CRIB AND ROLLAWAY AVAILABILITY

Available on a first come basis upon arrival with a $20 per night rental charge.

SERVICE ANIMALS?

Yes we do allow licensed/certified service animals.

WIRELESS INTERNET SERVICE

Available throughout the resort.

LAUNDRY FACILITIES

Guest laundry facilities are located within each building on the resort grounds.

AGE TO RESERVE A ROOM

You must be 21 years old to reserve a guest room.

IS GRILLING ALLOWED?

No grilling is allowed on the resort grounds.

SMOKING POLICY

Chula Vista is a smoke-free facility.

BUSINESS CENTER? COSTS?

Business Office hours are Monday through Friday, 8:00 am – 5:00 pm.